Terms & Conditions

At VANNI, I want arranging a visit to feel easy, comfortable, and straightforward. These  guidelines help us start with clear expectations so we can focus on what matters: good company,  helpful support, and a better day. 

BOOKING A VISIT 

VANNI visits are arranged by request. Send me a message with the kind of support you’re  looking for, your preferred date and time, and any details that would help me understand what  you need. 

I’ll get back to you to discuss availability and confirm the visit. A request is not a confirmed  booking until I’ve personally confirmed it with you. 

Regular visits can be arranged in advance, and we can discuss a schedule that works for  everyone. 

SERVICES & BOUNDARIES 

VANNI provides non-medical companionship and everyday help. Services may include  conversation, games, outings, errands, grocery shopping, accompaniment to appointments, light  organizing, dog walking, and other agreed-upon daily activities. 

VANNI does not provide medical care or hands-on personal care. This includes bathing,  toileting, transfers, heavy lifting, or care involving bodily fluids. If you’re unsure whether a task  is something I can help with, please ask before booking. 

I’ll discuss your needs with you in advance so we can make sure the requested visit is a good fit. PAYMENT 

VANNI offers payment options for one-time visits, regular clients, and advance payments where  available. For details about rates, packages, payment timing, and optional online prepayment,  please see the Payment Policy. 

I’ll confirm your payment arrangement with you before services begin. 

CANCELLATIONS & CHANGES 

I understand that plans can change. If you need to cancel or reschedule, please give me at least  24 hours’ notice whenever possible. 

If a cancellation is made with less than 24 hours’ notice, a cancellation fee may apply only if I  had turned away another booking for that time. Any fee is discretionary, not automatic. 

If you need to make a change, please contact me as soon as you can and we’ll discuss the  options.

SERVICE AREA 

VANNI serves a defined area in Austin. Please get in touch with your location before booking so  I can confirm whether it’s within my service area. 

I don’t charge a standard mileage fee for visits within the service area. Requests outside that area  may be considered on a case-by-case basis, with any additional arrangements discussed in  advance. 

TRANSPORTATION & OUTINGS 

I can accompany clients on outings, errands, and appointments, depending on the activity and  arrangements agreed upon in advance. 

I do not transport clients in my own vehicle. If transportation in a client’s vehicle is requested, it  must be discussed and agreed upon beforehand, and appropriate insurance and other  arrangements must be confirmed. Transportation is not guaranteed to be available for every visit. 

We’ll make a plan together before the outing so expectations are clear. 

FAMILY COMMUNICATION & PRIVACY 

With the client’s permission, I can provide family members or designated contacts with updates  about a visit, including general notes on how things went or tasks completed. 

I respect each client’s privacy and will discuss who may receive updates and what information  may be shared. I won’t assume that a family member is authorized to receive personal  information without the client’s agreement or other appropriate authorization. 

SAFETY & EMERGENCIES 

VANNI is a non-medical service and is not an emergency or medical-care provider. If an urgent  or medical emergency occurs during a visit, I will contact emergency services as appropriate and  follow the agreed-upon emergency contact instructions when possible. 

Please share relevant information in advance about access to the home, safety considerations,  mobility limitations, pets, and emergency contacts so we can plan a visit that is appropriate and  safe. 

PETS & THE HOME 

Pet-related help, such as walking a dog or basic pet care, can be discussed when arranging a visit.  Please let me know about pets, their needs, and any relevant behavior or safety concerns ahead of  time. 

Light housekeeping and organizing must be discussed in advance and are limited to tasks that fall  within VANNI’s non-medical, everyday-help services. Heavy lifting and hazardous or  specialized cleaning are not included.

HOURS & AFTER-HOURS VISITS 

VANNI’s regular service hours are 7:00 AM to 8:00 PM. Visits are subject to availability and  must be confirmed in advance. 

Need a little flexibility? After-hours visits may be available by request for an additional fee.  Please reach out to discuss your needs, availability, and the applicable rate before booking. 

QUESTIONS 

If you have questions about these policies or aren’t sure whether VANNI is the right fit for your  needs, please reach out. I’m happy to talk through the details before you book. 

I look forward to getting to know you. 

— Vanessa